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Office Location: Remote 

Job Description 

Miovision provides cities with modern tools to fix today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping municipalities get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted more than nine billion vehicles around the world. We have offices in Kitchener, Canada as well as operations in Germany, Serbia and the US. For more information, visit miovision.com.

Position Summary 

The Sales Engineer (SE) is an industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision products. 

As a technical industry expert, the SE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The SE ensures continuous value and product adoption that ultimately drives intersection network and software growth.

Key Accountabilities 

• Create customer success plans to drive growth for each account 
• Support solution design and technical implementation of current desired integrations as outlined in the customer success plan.
• Monitor user adoption and product utilization and create targeted programs to increase engagement and support the agency's change management process.
• Build strong relationships between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up. 
• Participate in regular support and health checks to ensure accounts are continuing to derive value from our solutions
• Support software renewal and upselling activities 

Skills/Qualifications

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 5+ years of technical experience; must understand network products
• Ability to travel internationally, providing on-site consulting work to clients
• Ability to manage multiple projects utilizing strong planning and organizational skills
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Analytical nature with the ability to solve complex business issues
• Basic understanding of product development and engineering processes. 

Perks and Benefits

• Comprehensive health benefits starting on day one
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Internet subsidy and a remote work allowance
• Unlimited vacation policy
• Virtual fitness classes